Discover more in our FAQs
Shipping & Delivery
How long does shipping take?
How long does shipping take?
Orders are usually processed within 3–4 business days.
After processing, delivery takes around 4–10 business days.
If you’ve ordered a pre-order item, the estimated shipping time will be noted on the product page.
What countries do you ship to?
What countries do you ship to?
We ship worldwide, with just a few exceptions.
If you're able to check out, that means we deliver to your country!
Do you offer free shipping?
Do you offer free shipping?
Yes! Free shipping is available on all orders, with no minimum required.
Returns & Exchanges
What’s your return policy?
What’s your return policy?
You have 14 days from the date you receive your order to request a return.
As a small business, return shipping costs are the customer’s responsibility — these can be pricey, so we recommend checking the size and measurements carefully before placing your order.
You can read our full return policy [here].
How do I return an item?
How do I return an item?
Just head to our Return Policy page for the full steps. There are a few important conditions to follow, so be sure to read them before sending anything back.
How will I get my refund?
How will I get my refund?
Once your return arrives and is approved, we’ll issue a full refund for the item(s) to your original payment method.
Refunds typically appear in your account within 2–5 business days, depending on your bank.
Can I exchange an item?
Can I exchange an item?
We currently don’t offer direct exchanges, but you can always return your item and place a new order for the style or size you want!
Product & Brand Info
Where are the clothes from?
Where are the clothes from?
We curate from a variety of independent — each piece is handpicked by our buyers for its unique style and quality.
Will sold-out items be restocked?
Will sold-out items be restocked?
Some items are limited-edition or one-off finds. If you'd like to know about restocks, feel free to message us or join our newsletter.
How do I choose the right size?
How do I choose the right size?
We recommend checking the size chart on each product page, as sizing may vary by brand. Still unsure? Feel free to reach out to us for guidance!
Orders & Payments
What’s a pre-order?
What’s a pre-order?
When you pre-order an item, you are reserving it for when it gets back in stock. This will be shipped to you as soon as it’s available! A pre-order can take up to 30 days.
Can I cancel or change my order after placing it?
Can I cancel or change my order after placing it?
If your order hasn’t shipped yet, we may be able to help! Contact us within 12 hours of placing your order.
What payment methods do you accept?
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure checkout methods shown at checkout.
What if I receive a defective or wrong item?
What if I receive a defective or wrong item?
We're so sorry! Please contact us at contact@y2kissin.com with photos and your order number — we’ll make it right.